Privacy Policy

Last updated: August 25, 2026

This policy explains in general terms how Aura Embroidery handles information submitted through this storefront. The information used depends on the feature you choose and the details you provide.

Scope

This policy applies to the Aura Embroidery website, product pages, checkout, customer-account features, newsletter signup and contact messages. Shopify, a payment provider, delivery partner or another service may publish its own notice for information it processes directly.

Information we collect

Depending on how you use the store, information may include your name, email address, telephone number, shipping and billing details, order details, selected product options and the contents of a contact request. If a product asks for instructions or files, we receive the information you choose to submit.

The storefront and its service providers may receive technical information needed to keep the site secure and working, such as device and browser details, approximate location inferred from an IP address, pages visited, referral information, cookies and event logs.

How we use information

• Processing, preparing, delivering and supporting an order.
• Answering product, account, return and delivery questions.
• Protecting the storefront and diagnosing technical problems.
• Sending order and fulfilment messages or optional newsletters you requested.
• Meeting applicable accounting, record-keeping and legal obligations.

Orders and payments

Checkout and payment processing are provided through Shopify and the payment methods shown at checkout. Aura Embroidery does not ask you to send full payment-card details by email or through the contact form.

Cookies and similar technologies

The storefront may use necessary cookies or local storage for cart, checkout, account, language, security and basic site functions. Optional analytics or marketing technologies depend on the store's current configuration and applicable requirements.

Sharing and retention

Information may be shared with Shopify, payment providers, fulfilment and delivery partners, technology providers and customer-support services when their involvement is needed to operate the store or complete a request.

We keep information only for as long as it is needed for an active order, support history, fraud prevention, accounting or another legal requirement. Retention periods can differ by record type.

Your choices and rights

Depending on where you live, you may be able to ask for access to, correction of or deletion of personal information, object to or restrict a use, receive a copy, or withdraw consent where consent applies. You can unsubscribe from optional marketing through the link in the message.

Contact and updates

Use the Contact Us form for privacy questions. We may need to verify a request before making a change, and some records may need to be retained for an active order, security or a legal obligation. The date above identifies the current version of this page.